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Current up to date vaccination records. We require your dogs certificate or prior to your dogs arrival either by email or post.

We also ask that your dog be treated with flea and tick treatment (Nexgard, Frontline, Advantix or Revolution) is also a compulsory at Mountain View Pet Retreat and we reserve the right to refuse your pet without tick/flea treatment.

Dogs require a C5 Vaccine, which covers them for Distemper, Hepatitis Parvo Virus, Bordetella and Canine Parainfluenza (Canine Cough). We do not except female dogs in season. If they come into season while boarding with us there will be a daily clean up fee of $50 per day.

All vaccinations must be administered 14 days prior to arrival. Pet vaccinations must be given within a 12 month continual cycle.

We provide all food for your pet, if your pet is on a special diet, we encourage you to provide your own food. If you choose to provide your own food please pack the food in a sealed container or bag that is marked clearly with your pets full name and if there is any specific instructions.

We live on the property where the boarding facility is, therefore there is always someone in attendance.

We will happily administer medication to your pet. All medication must be provided by the owner for the entire period of the pet’s stay with Mountain View Pet Retreat.

All medication must be in original packaging from your Vet with your pets name and as per veterinarians instructions.

We highly recommend booking your pets holiday in as soon as possible when you have confirmed dates that you require. In high peak seasons like Christmas and Easter we can book out up to a year in advance so we advice getting your pets in nice and early will ensure they get a spot during the busy season.

Deposits will be required for any bookings made during peak seasons such as Easter, Christmas or any School Holidays. A total of 50% of the total booking price is required to secure and confirm your pet's booking.

50% of the booking fee, minus a $50 accounts fee, will be refunded on a minimum of 30days notice of cancellation. No refund will be given on less then 30 days' notice of cancellation.

If your pet requires medical attention while in our care, we have an on call vet available 24 hours.

If Mountain View Pet Retreat determine that a Pet requires veterinary treatment whilst in the care of Mountainview Pet Retreat the owner hereby authorizes Mountain View Pet Retreat to obtain such veterinary treatment at its discretion and the Owner accepts full liability for all costs and out of pocket expenses including transport and medication costs of such veterinary treatment. The Owner is responsible to advise Mountain View Pet Retreat if the Pet has allergies or reaction to any medications or foods.

Mountain View Pet Retreat will make every attempt to contact the owner on the contact telephone numbers given. The choice of a veterinarian for treatment shall be at the discretion of Mountain View Pet Retreat. In the event of serious illness or accident where the owner cannot be contacted the veterinary surgeon’s decision relating to the treatment of the Pet shall be final.

No toys or bedding are required for your pets' stay, as we supply all toys and bedding. We do encourage you bring their coats during the cooler months, however. Just make sure you clearly label your pets coat with their full name, and we will do our best to make sure these items are not misplaced. However, any items brought into the kennel for your pets stay, are done so at your own risk, as we cannot guarantee the safe return of their belongings.

Absolutely, we have more then one boarding option that would suit, as long as your pets get along together they can holiday together.

Yes we offer a service to collect your pets from your home and transport them directly back to our retreat and then upon your arrival home we can deliver them back to you safely.

Pickup and delivery service is available Monday to Sunday and prices will vary depending on location. The owners/caretakers must be at home and able to hand over the pets. We will not pick-up a pet if no one is home.

Please contact us on 07 54 298 921 for more information regarding this service.

If your pet/s are not compatible with other guests, they can be accommodated in single accommodation. Mountain View Pet Retreat encourages pets to socialize during playtime and owners must inform Mountain View Pet Retreat if they do not wish their pet to be socialized.

Canine Cough FAQ

One of the public relations problems for boarding kennels today is caused by a commonly misunderstood disease called “canine cough”, tracheobronchitis, or “para-influenza”. As a dog owner you should be aware of some of the facts regarding this disease. 

Infectious tracheobronchitis is a highly contagious upper-respiratory disease which is spread by an airborne virus. The incubation period of the disease is roughly 3-7 days. The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge, which can last anywhere from a few days to several weeks. Although this coughing is very annoying, it does not usually develop into anything more serious. However, just as with the common cold see in humans, it can lower the dog’s resistance to other diseases making him/her susceptible to secondary infections. He/she must therefore be observed closely to avoid complications, and if symptoms become worse consult your veterinarian.
Just as in the case of the common cold, tracheobronchitis is not “cured”, but must run its course. Antibiotics will often be prescribed to prevent secondary infection, and sometimes cough suppressants will be prescribed to reduce excessive coughing, but these medications will not cure the disease.
No. Since these viruses can be present anywhere and can travel considerable distances through the air, they can affect any dog, even one which never leaves its own back yard. However, tracheobronchitis is more likely to occur where the concentration of dogs is greater such as at dog shows, kennels, veterinary offices and hospitals, pet shops, dog parks, or dog classes. Dogs can also be exposed while running loose in your area or while being walked near other dogs. In kennels, dogs are in close contact with each other, and can be feeling highly stimulated and perhaps a little stressed form being away from their home environment. These factors can result in a lower resistance to the disease. If your pet dog is exposed to other dogs regularly (such as regular doggie day-care, pet resort stays, dog park visits etc), then your dog is more likely to acquire immunity to the disease. It is important to note that even during a widespread outbreak, only a relatively small percentage of dogs are affected.
No. Tracheobronchitis, like the flu, is often seasonal. It also tends to be epidemic. When veterinarians begin to see cases, they normally come from every pet related business or activity in the area, as well as from individual dog owners whose dogs are not socialised at all. When the outbreak is over, they might not see another case for months.
Yes! Vaccines against parainfluenza and adenovirus type 2 (in combination with other vaccines) are routinely used as part of an adult dog’s yearly check-up. Puppies are usually vaccinated for these in combination with distemper, hepatitis, and parvovirus in a series of immunisations. It is important to note that the vaccines that are used to prevent this viral disease are made from one strain of more than 100 different strains of the virus and therefore are not as effective against some strains as others are. Intra-nasal vaccines are also available for Bordetella Bronchloseptica (another cause of canine cough). Although some veterinary practices do not use this intra-nasal vaccination routinely, it should be considered for pets that board or for those whose veterinarian recommends it. Your veterinarian is in the best position to recommend a program of preventative health care management depending on your pet’s needs.
Unfortunately, no amount of supervision, sanitation, or personalised care can prevent a dog from “catching” an airborne virus. Just as your child’s school has no way of preventing a flu outbreak, a pet boarding facility has no way of preventing Canine Cough. Schools, hotels, and pet boarding facilities alike cannot be held responsible for any virus outbreak. Instead, a good boarding facility will recommend immunisation against tracheobronchitis, refuse to board any obviously sick dog, listen and watch for any signs of sickness (strangely, the dog with parainfluenza alone may not appear ill, yet is already contagious), and make sure that any dog requiring veterinary attention receives it as quickly as possible. The pet owner is financially responsible for such care.
If your dog is diagnosed with canine cough, you must keep your dog at home and ensure that they do not have contact with any other dog outside of you household. Additionally, if your pet is booked to go to a boarding facility, it is essential that you do not take them if they are unwell or have been diagnosed with Canine Cough, as at it presents a high risk for your pet spreading the virus to other pets in the facility. One of the biggest challenges faced in high-risk areas and activities such as dog parks, boarding facilities, doggie day care centres, dog training classes, pet sitters or vet surgeries is that the dogs spreading the virus are often not showing symptoms at the time that they are contagious. This makes it difficult to determine which dogs are contagious, and means that it is impossible to know if a pet is carrying the virus and not yet symptomatic. The risk is therefore always present any time your dog is in the vicinity of other pets.

Email Address.

[email protected]

Phone Number.

07 5429 8921

Office Address.

200 Pates Road Wamuran, QLD 4512

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What is Mountain View Pet Retreat?
Mountain View Pet Retreat is a family-owned and operated, cutting-edge dog boarding facility, meticulously designed with five-star quality to prioritise your dog's utmost comfort.
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07 5429 8921
Email Us
info@ mountainviewpetretreat .com.au
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200 Pates Road Wamuran, QLD 4512
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